Frequently Asked Questions
What forms of payment do you accept?
We accept the forms of payment listed below with the accompanying conditions. Some forms of payment may delay the release or shipment of your items. We cannot release products until all payments have cleared our bank.
- Cash: Immediate release of product. In-person only.
- Personal check: 7-10 business days. Must present valid ID in account holder name.
- Cashiers or Official check: 7-10 business days. This timeline may be reduced if we are able to verify the validity of the check with the issuing bank. Not all banks provide verification.
- ACH: Max 3 business days.
- Credit Card: Immediate release of product upon successful authorization. In person transactions must present valid ID matching the name on the credit card. All credit card transactions subject to CC processing fee of 3.25% of transaction total.
- Wire: Immediate release of product upon the wire posting to our account, typically within 24 hours.
- Zelle: Immediate release of product upon posting to our account, which can take up to 3 business days. Please note that our bank only accepts CHECKING ACCOUNT Zelle transfers. Additionally, please be aware that your bank may have limits for Zelle that are insufficient to cover the total transaction.
What forms of payment do you issue?
We issue payments in the following forms:
- Cash: As available, not to exceed $9,000.
- Company Check: Can be cashed at any Pinnacle Financial Partners branch.
- Wire: Typically reserved for transactions over $100,000.
How do you verify the authenticity of your products?
We verify all products using precious metals verifiers and/or XRF technology. We are one of very few dealers using XRF technology to test and verify our products. You can rest assured that Nashville Gold and Coin is committed to providing our clients with the highest quality precious metals products.
What do I need to bring to my appointment?
We can only purchase items from clients with a valid, unexpired government issued photo identification such as driver’s license or passport.
How do I schedule an appointment?
You may request an appointment to meet with us one-on-one in our office by:
- Calling us at 615-535-2785
- Texting us at 615-626-5435
- Emailing us at sales@nashvillegoldandcoin.com
- Visit our website at nashvillegoldandcoin.com. Click “Request an Appointment” in the upper right hand corner.
How does the appointment process work?
During your appointment, we meet with you one-on-one. If you are buying from us, we will listen to your needs, answer any questions you may have and fill your order while you wait. If you are selling to us, we will inventory your items while you wait in most cases. Should the nature or quantity of your items require more time, we may need to make other arrangements. Once your items are inventoried, we will calculate pricing and present you an offer to purchase on the spot. Please note that there may be some items which we cannot offer to purchase. Should you accept our offer to purchase, we will provide cash or check on the spot for all transactions under $100,000. We reserve the right to make alternate arrangements for payment on purchases over $100,000.
Where are you located?
We are located in the Belle Meade Office Park at 4535 Harding Pike Nashville TN 37205. We are directly across the street from the former Belle Meade Kroger and Belle Meade Plaza, just down the street from St. Thomas Hospital West. We are in the western-most building, labeled 4535, on the third floor, suite 300. We have handicap parking and an elevator available for client use.
Can I send pictures of my coins?
Yes! We love getting pictures of your coins and collections so that we can serve you better. You may text pictures to our texting line at 615-626-5435 or to our email at sales@nashvillegoldandcoin.com.
How do I get my coins certified?
We recommend the two coin grading services listed below to our clients. Both are highly respected. At this time, we do not accept submissions from the public.
- NGC – Numismatic Guaranty Corporation
- PCGS – Professional Coin Grading Service
How do I get an appraisal?
We offer several types of appraisals, but the first step is to contact us to begin the process. We offer the following:
- Standard Appraisal: to determine the value of your items at the time of your appointment.
- Cost: $80 per hour. We will gladly refund the cost of your appraisal should you decide to sell to us at the time of your appointment.
- Written Appraisal: to inventory and provide a written itemization and value of each item. Often done for insurance or estate purposes.
- Cost $120 per hour.
- In-Person Appraisal: to visit your location, inventory and provide written itemization and value of each item. Offered only on a case-by-case basis.
- Cost $150 per hour with a two hour minimum, including travel time.